Privacy policy

Scope

This Privacy Policy applies to information collected through thislifecounseling.com, website chat or inquiry tools, telephone calls, text messages, and other administrative communications with ThisLife Counseling, LLC. Clinical records and protected health information created or maintained in connection with counseling services may also be governed by applicable health-privacy law, professional requirements, practice notices, and client agreements.

Information we may collect

• Contact information, including name, telephone number, email address, and communication preferences;
• Information you provide when requesting practice information, clinician matching, or an appointment;
• Appointment, scheduling, billing, and other administrative information;
• Text-message content, messaging consent, opt-out status, timestamps, and delivery information;
• Technical information such as browser type, device type, IP address, and basic website-use data; and
• Other information you choose to provide.

Please do not submit detailed clinical records, extensive trauma narratives, Social Security numbers, payment-card information, or emergency requests through the website chat or general contact channels.

How we use information

We may use information to:

• Respond to questions about the practice, services, clinicians, and availability;
• Coordinate, confirm, remind, reschedule, or cancel appointments;
• Provide office directions, telehealth access information, forms, and other administrative support;
• Operate, secure, maintain, and improve the website and practice systems;
• Manage billing, documentation, quality, safety, and practice operations; and
• Comply with legal, ethical, licensing, insurance, and professional obligations.

Text messaging and mobile information

If you initiate a text conversation or otherwise consent to receive texts, ThisLife Counseling may use your mobile number for conversational and administrative messages as described in our SMS Terms and Messaging Procedures. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Mobile information, text-messaging originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may disclose information to service providers that help us deliver communications, operate the practice, or comply with law, but only for those operational purposes and subject to appropriate safeguards. Text-message opt-in consent is not transferred to other organizations for their independent use.

When information may be disclosed

We may disclose information:

• To authorized workforce members and clinicians who need it to respond or provide services;
• To contracted service providers supporting communications, hosting, scheduling, billing, records, security, and other practice operations;
• When you direct or authorize us to make a disclosure;
• To comply with applicable law, court orders, regulatory obligations, or lawful requests; or
• When reasonably necessary to protect a person from serious harm or protect the rights, safety, and security of clients, the practice, or others.

We do not sell personal information.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No website, email, or text-message system can guarantee absolute security. Information is retained only as long as reasonably necessary for the purposes described in this policy and as required by legal, ethical, contractual, insurance, or professional recordkeeping obligations.

Cookies, links, and third-party services

The website and its service providers may use essential cookies or similar technologies for security, functionality, and basic performance information. This website may link to external services, including a client portal. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting information.

Your choices

You may request that we update your contact information or communication preferences. You may opt out of text messages by replying STOP. Depending on the information and applicable law, additional access, amendment, restriction, or deletion rights may apply. Some records cannot be deleted when retention is required by law or professional obligations.

Children’s information

This public website is directed to a general audience and is not intended for children to submit personal information independently. Parents or legal guardians should contact the practice when seeking services for a minor.

Policy changes and contact information

We may update this policy as our services, practices, or legal obligations change. The effective date above identifies the latest version.